Customer satisfaction

Customer satisfaction


For a company like Paperdì, operating in a highly competitive market and characterized by the presence of large entrepreneurial realities characterized by well-known brands and high competitive capacity, the complete satisfaction of the Customer and his requirements is a primary objective, on which they depend . in the first place the survival of the company, then the image, the affirmation on the market and the success of the organization.

For a company like Paperdì, operating in a highly competitive market and characterized by the presence of large entrepreneurial realities characterized by well-known brands and high competitive capacity, the complete satisfaction of the Customer and his requirements is a primary objective, on which they depend . in the first place the survival of the company, then the image, the affirmation on the market and the success of the organization.

Sharing of objectives

Sharing of objectives


For this reason, Paperdì has always operated since its establishment, placing the full and complete satisfaction of the needs and expectations of its customers before any other consideration.

For an effective policy of protecting customer expectations it is necessary, not only that all employees at all levels share this goal, but that each of them can work in full harmony with the others, having the resources to operate at their best, drawing thus the maximum satisfaction and motivation from the collective recognition of the results that each one was able to pursue according to the set objectives.

In this regard, the Management of Paperdì believes that an effective action to create ever greater customer satisfaction should be pursued by constantly monitoring the degree of satisfaction of its employees, considered in this perspective as a real "internal customer".

For this reason, Paperdì has always operated since its establishment, placing the full and complete satisfaction of the needs and expectations of its customers before any other consideration.

For an effective policy of protecting customer expectations it is necessary, not only that all employees at all levels share this goal, but that each of them can work in full harmony with the others, having the resources to operate at their best, drawing thus the maximum satisfaction and motivation from the collective recognition of the results that each one was able to pursue according to the set objectives.

In this regard, the Management of Paperdì believes that an effective action to create ever greater customer satisfaction should be pursued by constantly monitoring the degree of satisfaction of its employees, considered in this perspective as a real "internal customer".

The Quality Management System

The Quality Management System


The company therefore considered it necessary to introduce, as a strategic decision, and formally apply, as a guarantee and proof of the correctness of its way of operating, its own Quality Management System (QMS), compliant with the UNI EN ISO 9001 edition 2000, internationally recognized, resulting from the evolution of the previous Quality System, compliant with UNI EN ISO 9002, 1994 edition. This system is based on the process approach established by the reference standard.

This, in the belief that compliance with these standards, in addition to providing objective evidence of the quality levels already achieved by the production processes, allows for continuous improvement, based on innovative organizational models, thus providing increasingly efficient services.
The Paperdì QMS is applicable to all products supplied, falling within the product category of disposable paper items intended for the domestic sector and the community and industry (tissue) including, by way of example only, but not limited to, rolls, paper towels, single roll rolls, jumbo toilet paper, medical sheets, spiral rolls, towel rolls, etc.

The company therefore considered it necessary to introduce, as a strategic decision, and formally apply, as a guarantee and proof of the correctness of its way of operating, its own Quality Management System (QMS), compliant with the UNI EN ISO 9001 edition 2000, internationally recognized, resulting from the evolution of the previous Quality System, compliant with UNI EN ISO 9002, 1994 edition. This system is based on the process approach established by the reference standard.

This, in the belief that compliance with these standards, in addition to providing objective evidence of the quality levels already achieved by the production processes, allows for continuous improvement, based on innovative organizational models, thus providing increasingly efficient services.
The Paperdì QMS is applicable to all products supplied, falling within the product category of disposable paper items intended for the domestic sector and the community and industry (tissue) including, by way of example only, but not limited to, rolls, paper towels, single roll rolls, jumbo toilet paper, medical sheets, spiral rolls, towel rolls, etc.

Discover the 6 MANAGEMENT PRINCIPLES FOR QUALITY, which represent the general objectives of the company

Customer oriented organization
Process approach
Leadership Recognition
Continuous improvement
Involvement of staff
Mutually beneficial relationships with suppliers